Full time positions offer medical, dental, vision and life insurance, profit sharing, retirement plan, paid sick leave, paid vacation and other ancillary compensations.

To apply for any of these positions listed below, send your resume and contact information:

Human Resources Department or fax to: 925-603-8075

Please find a list of positions (if available) below:

Job Purpose:
Provides Technical/Applications support to customers and employees on all product related issues via telephone, web and email communication. Technical Support specialist will be assigned a Product Specialty within two main categories: Reagent (IHC, Molecular, Detection) and Instrumentation (Small and large instrumentation, software).

All Technical Support Personnel are expected to travel into the field when Field Applications Specialists are unavailable. All Tech Support Personnel are expected to provide expert level technical support knowledge of Histology and IHC to actively promote Biocare products and services. Troubleshoot instrumentation and software situations, train customers, optimize reagent protocols, create & submit paperwork, provide follow-up support, perform presentations/workshops, and participate in technical/business reviews.

Essential Duties and Responsibilities:
Answer incoming Instrument and Reagent calls from the Tech Support phone line; answer Technical Support emails.
Perform “phone fixes” for instrument issues for troubleshooting and training; enter all calls and emails in CRM.
Initiate Field Service Requests as needed.
Support for International Distributors (perform phone, email and onsite support).
Open and complete RAs and CCs including required investigation into such items and follow up with client to complete “reply to customer”.
Perform Applications duties for local clients as needed.
Conduct workshops at histology society state meetings.
Answer Field Service Engineer (FSE) and Field Applications Specialists (FAS) field questions.
Perform Verification and Validation protocols for new software releases.
Present and follow optimized and standardized Biocare approved protocols.
Ensure that all client-calls are directed via TS for initial triage followed by detailed analysis to determine if an FAS or FSE is required on-site.
Write Technical Advisories.
Review Technical Bulletins.
Provide technical guidance as needed to all internal Biocare departments.
Answer all general department related questions.
Liaising with R&D/Engineering/software teams to ensure accurate technical information is dispersed amongst TS/Apps to communicate the same message.
Responsible for populating a solution database for your product specialty (FAQ’s).
Daily review of technical support cases in CRM to ensure that questions on your product specialty are addressed appropriately – follow up if and when necessary.
Provide training to team members/sales/client as required as part of Education Center Training Team.
Provide intelliPATH SW file changes to Software Team.

Ability to work in a high-pressured deadline oriented environment.
Basic computer skills required. Math skills to include figures and amounts such as proportions, percentages, and titers. High level of verbal communication skills. Attention to detail and good organizational skills.
Demonstrates independent judgement in resolving problems and making recommendations.
Basic understanding of GMP and its application to the job.

Experience, Education and Certifications:
Bachelor’s degree in science or HT or HTL or QIHC required. Extensive experience in the field of Histology a must.
Requires a valid non-restricted driver license. Any changes in status must be reported to management immediately.

Job Purpose:
Responsible for overseeing all Quality Control procedures and personnel pertaining to Biocare Medical product and raw material acceptance testing.

Essential Duties and Responsibilities:
Manage the departmental workflow and resources to ensure rapid turnaround times and the highest quality results in accordance with demand.
Liaise with Manufacturing, R&D and Quality Assurance to ensure all requirements are being met.
Work closely with Manufacturing to proactively schedule in-coming work, identify and highlight potential STAT cases for rapid transit.
Work closely with R&D to ensure escalation events are rapidly and effectively communicated. Implement recommended resolutions and ensure staff is trained in any procedural changes.
Proactively seek improvement opportunities to reduce error rates, decrease repeat testing and increase QC throughput.
Oversee SME management of all tissue banking, control block and TMA production as well as appropriate database documentation.
Work closely with technical SME to ensure QC practices are current and operating at maximal efficiency.
Constantly strive to identify ‘bigger picture’ process improvement opportunities, refine and implement as required.
Work closely with Pathology and R&D teams to develop ‘best practices’ for slide assessment criteria.
Assign and supervise workload and performance of all Quality Control personnel.
Develop performance and quality metrics to manage performance of department and provide appropriate reports to upper management.
Liaise with QA to provide required reports. Respond to error reports by developing relevant improvement plans for both procedural and personnel issues.

At least 5 years of experience of QC/QA in IVD development and manufacturing and /or GMP environment or in a clinical Anatomic Pathology laboratory.
Strong understanding of GMP and how the required standards should be implemented within the workflow of the QC Department.
Excellent people management skills with demonstrated ability to handle challenging situations.
Ability to develop and implement performance monitoring procedures and metrics to measure departmental effectiveness.
Attention to detail and good organizational skills.
Ability to critically analyze current practices, identify and implement improvement opportunities.
Must be able to write clear, understandable documentation with effective presentation of information.
High level of verbal communication skills.
Vision requirements include close and color vision.

Experience, Education and Certifications:
B.S. in science is desirable with special training or certification. HT/ASCP or HTL(ASCP) preferred.
LEAN Six Sigma qualification preferred.