Full time positions offer medical, dental, vision and life insurance, profit sharing, retirement plan, paid sick leave, paid vacation and other ancillary compensations.

To apply for any of these positions listed below, send your resume and contact information:

Human Resources Department or fax to: 925-603-8075

Please find a list of positions (if available) below:

Job Purpose:
Manage the Field Service Department in North America and ensure that all instrumentation is maintained to the highest level of customer satisfaction and that all revenue, expense and regulatory goals are met. Provide the company with a competitive advantage through delivery of superior post-sale support, instrument reliability, and manufacturing of new instrumentation and assist the sales and marketing department’s efforts in becoming the market leader in North America. Provide statistical data to management and engineering on instrument reliability, manufacturing costs, and performance so product improvement can be implemented. To survey customers by attending national meetings, site visits and follow up telephone interviews to access the overall level of customer satisfaction.


Essential Duties and Responsibilities:
Frequent Contacts: CEO, CFO, VP of Sales, Field Service Engineers, Filed Technical Support Specialists, Customer Service Representatives, Engineering, Region Sales Managers and Sales Account Managers.
Authority to: Approve North American travel for direct reports; use company supplied credit card up to pre-set credit limit; approve all service contracts and time and material billings; review and close out all service calls in service data base; implement service policies, instrument manufacturing inventories and purchasing of raw materials with management approval.
Travel: Domestic travel (including Canada) is frequently required; International travel is occasionally required. Visit all major Biocare Medical key accounts and field travel with FSE’s at least once per year.
Occupational Health & Safety: Responsible for the safety and health of the Service Department Manufacturing Applications. Responsible for ensuring Field Service/Manufacturing/Applications complies with all Federal, State and Local Occupational Health and Safety Regulations. Perform all performance reviews, job descriptions, and required H.R. documentation.
Finance, Administration and Management: Responsible for managing Field Manufacturing budget (expenditure vs. budget), Inventory Management (accuracy of inventory levels in field car stocks, manufacturing), plan for all inventory usage for field service, international, and instrument manufacturing and complying with policies and procedures (for level of compliance); for generating and providing monthly management reports (content, timeliness and accuracy of reports); for contributing to the effective management of North American operations (effectiveness of interactions with North American management team); and for the effectiveness of staff (timely resolution of H.R. issues, competency of staff and effectiveness of training). Develop with the Service Contract Manager on pricing strategies, goals, competitive contracts to increase the service revenue to make service a profit center.
Service: Responsible for the effective Management of North America Service Department including utilization of FSE, service revenue, contract capture rate, key customer satisfaction, metrics measured, key efficiency and cost metrics, key responsiveness metrics, establish FSE goals, PM execution, field upgrade execution, FSE paperwork and defective parts return.. Maintain the CRM system data, responsible for all data inputs, instrument movement, PM scheduling and contract pricing. Ship all instrumentation and parts to the field. Open all non-Technical support service calls.
Plan, coordinate, and direct the Manager of Manufacturing to ensure that instrument production meets and exceeds the demand for world wide sales. Insure that all required materials, lead times, incoming QC, for the build meets all GMP and ISO guidelines. Continue to implement processes that lower costs and increase reliability. Work with Purchasing to ensure the best pricing and deliverables are obtained.
Insure that the quality and reliability of instrumentation meets or exceeds the goals set by management. Conduct audits on quality of the GMP/ISO process to ensure these goals are met.

Must be able to multi task to perform this job and work with minimal supervision. Must have excellent customer relations skills, management skills. Must be able to deal with ever changing requests by proper planning and scheduling.
Must be able to work closely with senior management and the ability to direct field personnel to complete assigned tasks and meet deadlines without creating work environment issues. Must be a team player and have excellent communication skills both written and verbal.
Must be willing to work after business hours when necessary. Must be able to lift at least fifty pounds and move from one BIOCARE Medical site to another. Must be able to travel to off site meetings and customer locations.
Must have business and financial acumen to manage the aspects of the job requirements. Must be able to make decisions without upper management involvement when necessary.

Experience, Education and Certifications:
Ten to fifteen years business related experience.
Requires a valid non-restricted driver license. Any changes in status must be reported to management immediately.
Must have 10 years experience.

Job Purpose:
An intermediate level position responsible for manufacturing activities with little supervision.


Essential Duties and Responsibilities:
Filling and Labeling of in-process materials according to outlined procedures.
Assembly of finished products according to outlined procedures.
Printing of labels and Data sheets.
Monitoring and stocking of laboratory supplies.
Generating of records associated with the Manufacturing process.
Document Control.
Monitors equipment and instrumentation for compliance to corporate procedures.
Inspect all incoming raw materials to ensure accuracy.

Ability to work in a high-pressured deadline oriented environment.
Attention to detail and good organizational skills.
Basic computer skills.
Ability to lift and /or move 20lbs.
Basic understanding of GMP and its application to the job.
Ability to fill in for duties of Associate III whenever needed.

Experience, Education and Certifications:
2-4 years of college and/or a minimum of 3-5 years experience in manufacturing.
Previous training and experience.

Job Purpose:
Supervision and facilitation of all necessary tasks pertaining to delivery of CAP/CLIA and GLP-like oriented lab services offered to BioPharma partners. Performance of all routine Histology, special stains IHC and ISH testing to CAP/CLIA standards.

Department:CAP/CLIA Lab Services

Essential Duties and Responsibilities:
Participate in discussions to establish scope of work / timeline / cost for proposed projects.
Perform development / testing / sourcing as required, for individual projects.
Liaise with Biocare R&D teams as required, to fulfill customer project requirements.
Complete and update documentation to meet customer expectations.
Prepare and present project status updates to management team and sponsor(s).
Compile and maintain all necessary documentation to ensure compliance with CAP/CLIA accreditation requirements.
Design and execute validation protocols and compile all necessary documentation.
Perform all histology, special stains, IHC and ISH testing.
Perform whole slide image capture and quantitative analysis according to project requirements.
Maintain inventory levels for required reagents and materials
Ensure maintenance of all equipment is completed and documented to required standards / service intervals.
Prepares laboratory solutions/reagents, including lot to lot validation analyses.
Participate in CAP/CLIA audits, providing subject matter expertise for Histology and IHC.
Participate in departmental and CAP/CLIA lab meetings acting as Histology subject matter expert.
Identify and participate in relevant CAP Proficiency Testing.
Maintain HT/HTL status by attending relevant training courses.

Extensive knowledge, experience and expertise in routine histology, special stain, IHC and ISH procedures.
Clear understanding of standards and requirements of a CAP/CLIA accredited lab and experience in maintaining those standards.
Possesses effective verbal, written, and interpersonal communication skills.
Highly organized and detail-oriented.
Ability to interact with all levels of the organization.

Experience, Education and Certifications:
Extensive, demonstrated experience in Histology, IHC and in-situ hybridization.
Ability to operate typical automated and semi-automated staining instruments found in typical Histology/IHC laboratories.
Demonstrated ability to review and accurately assess qualitative aspects of IHC staining.
Expertise in developing and optimizing new IHC and ISH assays
Able to troubleshoot staining issues involved with histology and IHC.
5-7 years’ experience of working in Histology/IHC, hospital or commercial settings. Knowledge and experience of automated whole slide image capture and analysis preferred
Bachelor’s degree in a relevant biological science plus HT (ASCP) qualification. Masters, HTL (ASCP) and QIHC preferred.
Proficiency with Microsoft Excel and Word

Job Purpose:
Responsible for planning, generating & executing test cases for software releases for Biocare Medical’s instrumentation projects. Additional responsibilities include co-ordinating with support groups (Technical Support & Field Service) to troubleshoot instrumentation problems in the field.

Essential Duties and Responsibilities:
Requirement analysis.
Create or assist in creating test plans
Generate test cases based on the requirements and related documents
Set up the required test beds (hardware, software & network)
Test software releases by executing assigned tests (manual and/or automated)
Report defects in a defect database
Report test results to the stakeholders
Update test cases based on the discovered defects
Create or assist in assigned test automation
Update test automation based on the updated test cases
Support the team with testing and troubleshooting tasks as required
Operate testing protocols and write software test plans and programs.
To work with the Applications and Field Service teams on software-related customer issues

Communicates clearly both in writing and verbally.
Ability to work well in teams.
Basic computer skills required.
Familiarity of SDLC and theoretical principles of software testing.
Basic programming skills to help with test automation & basic troubleshooting.
Ability to work in a high-pressured deadline oriented environment.
Attention to detail and good organizational skills
Familiarity of GMP, FDA and ISO regulations.
Ability to perform repetitive tasks for long period of time.

Experience, Education and Certifications:
Bachelor’s Degree
Specialized training/Certification in software testing is a plus
More than 1 year of Software testing experience is desired.
Programming skills in C# and familiarity with Visual Studio (2010 or later edition) is desired.