Careers

Full time positions offer medical, dental, vision and life insurance, profit sharing, retirement plan, paid sick leave, paid vacation and other ancillary compensations.

To apply for any of these positions listed below, send your resume and contact information:

Human Resources Department

hr_dept@biocare.net or fax to: 925-603-8075

Please find a list of positions (if available) below:

 

Job Purpose
Responsible for testing intermediate, final and stability product samples to demonstrate that all products meet all standards required for cGMP operations. Ensures staff compliance with established quality control practices of testing, record collection and reporting for compliance with FDA and ISO requirements. Participates in the management of all aspects of the immunohistochemistry QC laboratory ensuring that the lab maintains the highest quality of work while meeting production schedule commitments.

Essential Duties and Responsibilities
Facilitates and manages daily laboratory operations, directs and supervises the preparation of tissue specimens, provides oversight for IHC staining.
Plans for required resources, tracks and reports on work progress. Maintains laboratory productivity by making operational or staffing adjustments as necessary to support production schedules.
Develops and monitors relevant lab productivity metrics; collects, summarizes and posts data on quality metric performance.
Identifies and drives department quality improvements and assists in cross functional continuous improvement efforts.
Exhibits strong cross-functional communication skills and the ability to build strong working relationships across departments to meet common objectives.
Ensures clear communication of consistent goals to the QC team and expectations to its internal customers.
Sets and maintains an example of professionalism in a fast-paced, high-volume, deadline- driven, service-oriented environment.
Willingness to share and receive information and ideas from all levels of the organization in order to determine best-available solutions.
Performs personnel performance reviews and coaching.

Competencies
Demonstrated expertise and superior laboratory proficiency in histology, immunohistochemistry and in situ hybridization assays, including a mastery of effective assay trouble-shooting and laboratory problem-solving.
Ability to understand and manage complex life science research and the clinical lab environment, with advanced laboratory technical skills including the ability to troubleshoot embedding, sectioning, IHC assays and other issues that arise in an IHC laboratory.
Ability to monitor quality of assays performed by laboratory personnel, identify areas for improvement and mentor staff effectively for optimal laboratory performance.
Ability to assess strengths and weaknesses of team members and utilize appropriate leadership style to maximize team performance.

Experience, Education, Certification
Candidates should possess a bachelor’s degree and a minimum of 7 years of full-time experience in Histology/IHC.
Should possess at least 3-5 years managerial responsibility in Histology/IHC Laboratory.
ASCP certification (HT/HTL) is highly desired.
Experience in a quality regulated laboratory (e.g. CLIA-certified or FDA-regulated) is a plus.
Proficiency with automated instrumentation for IHC, preferably familiarity with platforms from different vendors, is a plus.

 

Job Purpose
Provides Technical/Applications support to customers and employees on all product related issues via telephone, web and email communication. Representative will be assigned a Product Specialty within two main categories: Reagent (IHC, Molecular, Detection) and Instrumentation (Small and large instrumentation, software, installes, demos). The Sr. Technical Support Representative will act as a mentor to the other Tech Support team members, assist the Manager of Technical Support & Education with schedules, and be the primary responder to email requests from worldwide clients and employees.

Essential Duties and Responsibilities
Answer incoming Instrument and Reagent calls from the Tech Support phone line; Answer Technical Support emails.
Perform “phone fixes” for instrument issues for troubleshooting and training; Fill in SAGE case notes for every call taken.
Open Field Service Requests as needed.
Support for International Distributors (perform phone, email and onsite support).
Open and Close RAs and CCs including required investigation into such items and follow up with client to confirm satisfaction.
Perform Applications duties for local clients as needed.
Conduct workshops at state meetings.
Answer Field Service and Applications field questions.
Perform Verification and Validation protocols for new software releases.
Present and follow optimized and standardized Biocare approved protocols.
Ensure that all client-calls are directed via TS for initial triage followed by detailed analysis to determine if an Apps Specialist or FSE is required on-site.
- All effort must be made to address and resolve the issue via the telephone prior to an Apps or FSE being requested.
- Clients will be strongly encouraged to call TS directly as this is required for compliance with a detailed and documented call log.
Write Technical Advisories.
Review Technical Bulletins.
Provide technical guidance as needed.
Answer all general department related questions.
Global technical/product support-communicating with International representatives.
Liaising with R&D/Engineering/software teams to ensure accurate technical information is dispersed amongst TS/Apps – we must communicate the same message.
Responsible for populating a solution database for your product specialty (FAQ’s).
Daily review of tech support log to ensure that questions on your product specialty are addressed appropriately – follow up if and when necessary.
Provide training to team members/sales/client as required – part of Education Center Training Plan.
Provide intelliPATH SW file changes to Software Team.
Oversee LogMeIn seat assignments.

Competencies
Ability to work in a high-pressured deadline oriented environment.
Basic computer skills required. Math skills to include figures and amounts such as proportions, percentages, and titers. High level of verbal communication skills. Attention to detail and good organizational skills.
Demonstrates independent judgement in resolving problems and making recommendations.
Basic understanding of GMP and its application to the job.

Experience, Education, Certification
Bachelor’s degree in science or HT or HTL or QIHC required. Extensive experience in the field of Histology a must.

 

Job Purpose
This highly visible role will play an integral part of the continued expansion of an award winning cancer diagnostics company in the San Francisco Bay Area. With a 35% Sales CAGR, Biocare is currently one of the largest remaining independent IHC companies, making this position a perfect role for someone who wants to leverage and grow their experience managing new and existing products and defining marketing channels. Enthusiasm and passion for your work, as well as excellent written and oral communication skills are a must. This role will work to launch and support a new instrument platform. The person will become the expert on an exciting market and is expected to anticipate and act on market opportunities as they arise.

This marketing role will provide strategic and tactical leadership for a cancer diagnostics product line at a leading cancer diagnostics company.

Essential Duties and Responsibilities
Work with R&D and other departments to lead projects on product development, specifications, data sheets, developing marketing programs and materials and support.
Develop and implement product life cycle strategies including list price setting, multi-generation product planning, and value proposition development.
Lead, create and execute marketing plans including web, collateral and sales strategies. Develop strategies to drive customer awareness, adoption, and loyalty.
Be the product expert, support sales efforts and develop sales strategies. Be the Marketing Team expert and mentor junior product managers.
Motivate and train sales force and distributors relating to your product lines. Be the go-to expert and single point of contact on your product lines.
Develop strategic market plans for new products and product line expansion projects, as well as develop market research forums and surveys. Work with Director of Marketing & Education to coordinate team efforts to generate annual marketing plans and strategies.
Work closely with R&D, sales, operations, commercial teams and third party partners to execute on programs and projects.
Quickly absorb new product information for a highly technical product line as well as developing new marketing concepts. Take a leadership role in planning for marketing activities, research and sales incentive programs. Actively mentor and teach marketing skills to junior product managers whilst continuing to develop new marketing skills and strategies that can be directly applied to their product lines for which they are responsible.
Support business development activities by doing market scouting, primary and secondary market research and market estimates for any new product of technologies which fall under their area of responsibility.

Competencies
Experience managing a global product line with close interaction with research and development and operations.
3 to 5 years of Product Management or similar marketing experience in a diagnostic, life science or medical device company.
Willingness to travel 20-30%.
2-4 years medical sales or technical marketing experience. Technical support experience is also acceptable.
Ability to work independently and initiative to take responsibility. Can work on a team in a high energy, fast-paced, achievement oriented environment.

Desired Skill Sets
* Medical product management success and experience.
* Passion/enthusiasm.
* Finds creative solutions to problems.
* Writing and oral communication.
* Excellent people skills.
* Ability to interface with other departments.
* Takes initiative/self-starter.
* Ability to deal with conflict.
* Ability to learn on the job and apply new concepts immediately to marketing tasks.

Experience, Education, Certification
Bachelor’s degree in biology or related discipline; MBA or MS preferred.

 

Job Purpose
Responsible for the sales growth and maintenance of existing and new Biocare Medical clients.

Essential Duties and Responsibilities
Attain sales growth target within assigned territory.
Work with Insides Sales to increase revenue through prospecting, building a sales pipeline, and closing business.
Provide timely and effective sales and service phone and on-site support to ensure complete client satisfaction.
Interface with Marketing, Education, R&D, and Technical Support to assist in securing new business opportunities, ensure proper client training, and resolve client issues.
Determine the need for and the scheduling of Biocare Medical developed training classes for clients and self.
Participate in tradeshows, seminars, and workshops as required.
Ensure client information is recorded and maintained in Biocare Medical’s customer relations management software – SAGE.

Competencies
Working knowledge of Histology and Immunohistochemistry preferred.
Ability to travel 80% per five day work week and completely cover assigned territory geography.
High level of verbal communication skills.
Must be able to write clear and understandable documentation.
Effective presentation skills.
Basic computer skills. Experience with MS Office preferred.

Experience, Education, Certification
Bachelor’s degree in Science or Marketing preferred.
Prior experience in Sales, Marketing, and/or Customer Service is desired.
Certification or experience in Histology or technically related field desired.
2-4 years of demonstrated success with capital and/or consumable sales.
Experience with Customer Relations Management Software programs.

 

Employment Type:
Full Time (Salary)

Education Required:
AA degree or higher in technical field or trade school in a technical field preferred. Professional certification in a technical field desirable.

Experience Required:
Ability to understand verbal instructions, read and write in English.
Ability to read technical instructions and drawings.
Basic assembly skills; ability to use hand and power tools. Mechanical aptitude and good hand and eye coordination.
Needs little supervision and must be a team player.
Experience with electrical/electronic and mechanical systems required.
Experience working in a ISO/GMP controlled environment required.

Job Description:
Manufacturing laboratory instruments.

Job Duties:
Assembly of production instruments
Documentation of Assembled instruments
QC testing of instrumentation
Documentation of testing results
Packaging and preparation for shipping of instrumentation
R&D/Engineering support
General housekeeping