Careers

Full time positions offer medical, dental, vision and life insurance, profit sharing, retirement plan, paid sick leave, paid vacation and other ancillary compensations.

To apply for any of these positions listed below, send your resume and contact information:

Human Resources Department

hr_dept@biocare.net or fax to: 925-603-8075

Please find a list of positions (if available) below:

Careers

Job Purpose:
The Technical Support Specialist is primarily responsible for providing Technical/Applications support to customers and employees on all product-related issues via telephone, web, and email communication. The Technical Support Specialist will have general knowledge of Biocare reagents (IHC, Molecular, and Detection) and Instrumentation (Small and Large instrumentation, as well as corresponding software).

All Technical Support Personnel are expected to travel into the field when Field Applications Specialists are unavailable. All Technical Support Personnel are expected to provide expert level technical support knowledge of Histology, IHC, and ISH to actively promote Biocare Medical products and services. All Technical Support Personnel are expected to troubleshoot instrumentation and software situations, train customers, optimize reagent protocols, create & submit paperwork, provide follow-up support, perform presentations/workshops, and participate in technical/business reviews. This position will work closely with, and report directly to, the Director of Education and Technical Support.

Department: Director of Education and Technical Support

Essential Duties and Responsibilities:
Technical Support
• Answer incoming instrument and reagent calls from the Tech Support phone line.
• Answer Technical Support emails.
• Perform “phone fixes” for instrument issues for troubleshooting and training; enter all calls and emails in CRM.
• Provide technical guidance as needed to all internal Biocare departments.
• Answer all general department-related questions.
• Attend staff meetings, support events and other duties related to being a member of the Biocare Technical Support team staff.
Customer Care
• Open and complete RAs and CCs including required investigation, and follow up with clients to complete “reply to customer”.
• Support International Distributors (via phone, email or SKYPE).
Field Support
• Ensure that all client-calls are directed via TS for initial triage followed by detailed analysis to determine if an FAS or FSE is required on-site.
• Answer Field Service Engineer (FSE) and Field Applications Specialists (FAS) field questions.
• Perform Field Applications Specialists duties for local clients, as needed.
• Present and follow optimized and standardized Biocare Medical approved protocols.
• Provide training as part of Training Team to team members, Biocare Medical employees and clients, as required.
Educational Outreach
• Fulfill speaking engagement requests: Conduct workshops at Histology Society state and national meetings.
• Teaching includes hands-on demonstrations and classroom lecture-style teaching.
Data Management
• Daily review of technical support cases in CRM to ensure that questions on your product specialty are addressed appropriately – follow up if and when necessary.
• Review Technical Bulletins.
• Liaising with R&D/Engineering/software teams to ensure accurate technical information is dispersed amongst TS/Apps to communicate the same message.
• Provide instrument SW files to Software Team as needed.
Assist other departments (specifically, Education and Applications Teams) as needed

Competencies:
Knowledge of General Histology, IHC, ISH, and FISH techniques.
Demonstrated ability to read and comprehend scientific journals and materials.
Self-starter. Finishes tasks completely and in a timely fashion.
Demonstrated interpersonal skills for enlisting colleague support and interactive problem solving.
Ability to build rapport with clients, both internally and externally.
Strong troubleshooting and critical thinking skills.
Positive and professional demeanor.
Ability to work in a high-pressured deadline-oriented environment.
Computer skills: Proficient in Microsoft Office, especially spreadsheets, documents, and presentations.

Experience, Education and Certifications:
Bachelor’s degree in a Biological Science, certification preferred (HT, HTL, or QIHC), plus experience (2-3 years).

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Purpose:
Participate, as part of Lab Services team, in the daily activities to facilitate all necessary tasks pertaining to delivery of CAP/CLIA and non- GLP oriented laboratory services offered to external partners. Perform all routine Histology, special stains, IHC and ISH testing, and Image capture to required standards as needed by volume of work or timelines. Participate in training staff and establishing new and innovative assays. Carry out staff scheduling and Project management to ensure project timelines are met.

Department: V.P. Pharma Services

Essential Duties and Responsibilities:
Participate in discussions to establish scope of work / timeline / cost for proposed projects.
Perform development / testing / sourcing as required, for individual projects.
Compile and maintain all necessary documentation to ensure compliance with CAP/CLIA accreditation requirements.
Supervise daily team activities and scheduling.
Monitors work to ensure timely completion.
Perform histology, special stains, IHC and ISH testing.
Perform whole slide image capture according to project requirements.
Prepare and present project status updates to management team.
Execute validation protocols and compile all necessary documentation.
Participate in training staff in standard techniques as well as new and/or novel methodologies and instrumentation

Competencies:
Extensive knowledge, experience and expertise in routine histology, special stain, IHC and ISH procedures
Clear understanding of standards and requirements of a CAP/CLIA accredited lab and experience in maintaining those standards.
Possesses effective verbal, written, and interpersonal communication skills
Highly organized and detail-oriented.
Ability to operate typical automated and semi-automated staining instruments found in typical Histology/IHC laboratories.
Demonstrated ability to review and accurately assess qualitative aspects of IHC staining.
Expertise in developing and optimizing new IHC and ISH assays.
Able to troubleshoot staining issues involved with histology and IHC
Proficiency with typical software packages such as Microsoft Excel, Word, PowerPoint, etc.
Ability to translate technical instructions into clear training instructions and deliver that training in a constructive manner

Experience, Education and Certifications:
Extensive, demonstrated experience in Histology, IHC and in-situ hybridization. Frozen section experience is an advantage.
5-7 years’ experience of working in Histology/IHC, hospital, research or commercial settings. Knowledge and experience of automated whole slide image capture and analysis preferred.
Bachelor’s degree in a relevant biological science plus HT (ASCP) qualification. Masters, HTL (ASCP) and QIHC preferred.
Familiarity with working with both human and non-human tissues and the differing processes applied to provide high quality outputs from each type of tissue is desired.

Job Purpose:
Responsible for providing quality support and coordinating various activities related to product manufacture and release in compliance with Company’s Quality System.

Department: RA/QS

Essential Duties and Responsibilities:
Ensures the accuracy and completeness of the QA document system, performs daily filing and organizes contents.
Reviews batch records, QC records, labels and other documentation.
Coordinates the review and revision of procedures, specifications and forms as well as maintaining and updating the document control and tracking databases.
Perform internal audits to ensure compliance to the Quality System and ISO regulations.
Identifies quality improvement opportunities, compliance concerns, identify, prevent and resolve deviations.
Tracks and trends compliance/quality issues, complaints and CAPAs.
Actively works with Manufacturing and QC departments in efforts to provide solutions and improve processes efficiency and operational excellence.
May assist the QA Manager in the training and orientation of Junior QA Associates and employees.
Ensures compliance to design controls and ensure representation of QA on projects to provide guidance on quality and cGMP compliance.
Maintains and tracks Design and Development Deliverables/Files and monitors the Design Control Process/DHF for configuration assurance and to evaluate Quality System Compliance.
Reviews design requirements documents, design transfer files, Design Testing, Verification and Validation (Plan, Protocols, etc.).
Reviews and closes Engineering Change Requests/Orders.
Additional tasks as may be assigned by department Manager or Director.

Competencies:
Attention to detail and good organizational skills.
High level of reading comprehension.
Must be able to write clear, understandable documentation with effective presentation of information.
Self- motivated and demonstrates independent judgment within broadly defined policies and practices in resolving problems and making recommendations.
Basic computer literacy required.
Familiarity with FDA/ISO regulations and GMP.

Experience, Education and Certifications:
Previous training and experience.

Job Purpose:
Responsible for processing of goods and services order for the organization. Follow through with vendors on shipments and delivery. Follow purchasing procedures and policies when processing orders from internal requestors in a timely manner.

Department: Purchasing

Essential Duties and Responsibilities:
Complete processing of purchase order requests for company need of goods and services from requisition to delivery and paper matching
Request price quotes and price confirmation.
Enforce purchasing policies and procedures; ie: identifying proper approval authorization levels.
Process orders with Vendors, enter into business system, verify data entry, and make appropriate changes with documentation for tracking purposes and inter department awareness.
Log all orders for tracking purposes
Match order confirmations, packing slips and invoices
Follow up on past due order and supplier quality questionnaire upon request.

Competencies:
Attention to detail and accuracy
Ability to multitask and streamline workflow.
Ability to work well with others, both on direct team and within organization
Ability to identify and report potential errors and issues in a timely manner
Proficient computer, phone and office equipment skills; ie copier, fax
Strong communication skills orally and written
Willingness to work additional hours as needed

Experience, Education and Certifications:
High school diploma required, AA or BA preferred.
Previous experience and familiarity in purchasing arena and able to multitask and is detail oriented.
Previous experience in purchasing with over all view of processing orders from requisition to placing orders with complete follow up.
Basic cross team understanding of how purchasing works within an organization and effects on other departments.

Job Purpose:
Responsible for monitoring the merchandise leaving the company warehouse. Creating shipping documents and pulling inventory from the shelves. Once an order has been filled you are responsible for monitoring each shipment to make sure that outgoing packages are packed correctly and accurately.
Department: Manufacturing/Shipping

Essential Duties and Responsibilities:
Filling customer orders according to standard operating procedures (SOP’s).
Using computer hardware and software to generate labels and maintain equipment.
Monitor shipping supply inventories for reordering purposes.
Maintaining and organizing adequate shipping supplies.
Using manual pallet jack as needed.
Ensuring that products processed for shipping are delegated to correct courier.
Assisting in others areas as needed and preforming other duties as assigned.
Ability to stand for long periods, move around often and lift items repeatedly.
Perform inventory control and track a shipment’s delivery status.

Competencies:
Ability to work in a high-pressured deadline oriented environment.
Knowledge of computer applications such as Microsoft Word and Excel.
Good level of verbal communication skills.
Ability to lift 50 pounds.

Experience, Education and Certifications:
Entry Level Position.
High School Diploma or GED.
Up to 2 years of experience in a shipping environment is desirable.
Ability to pass a criminal background check.
Desirable.
Mandatory.