Careers

Full time positions offer medical, dental, vision and life insurance, profit sharing, retirement plan, paid sick leave, paid vacation and other ancillary compensations.

To apply for any of these positions listed below, send your resume and contact information:

Human Resources Department

hr_dept@biocare.net or fax to: 925-603-8075

Please find a list of positions (if available) below:

Careers

Marketing Content Manager

Job Purpose:
Reporting to the Director, Marketing and E-Commerce, the Marketing Content Manager will work in a fast-paced B2B biotechnology industry and will drive demand generation efforts with an emphasis on content creation, customer journeys, lead generation, nurturing, engagement and drip campaign management utilizing Marketo.

The Marketing Content Manager role will be responsible for proposing, writing and creating of relevant content, management of content, and the deployment of the materials to the potential customer base utilizing Marketo or any other mediums requiring marketing and informational content. The informational content will include white papers, educational pieces, gathering references, brochures, technical content writing and engaging web content.

This position will work collaboratively with the marketing team and own the execution of content for email campaigns utilizing Marketo. The role will also be responsible for maintenance of existing data and content within the marketing automation system to ensure data integrity, segmentation, and database organization. Critical requirements of the role will include making sure the strategy of the business is executed upon to maximize reach and frequency with current and potential customers.

Reports to:Director, Marketing and E-Commerce

Classification:
Hourly

Essential Duties and Responsibilities:
Work directly with the marketing team to propose and develop content for Marketo email campaigns and informational content required for them.
Manage the end-to-end process of proposing, drafting, writing, and releasing company and product specific content for email campaigns, white papers, brochures, web content and informational content.
Propose, build, implement and manage customer journeys and campaigns via marketing automation system, Marketo.
Research and analyze data; monitor and report on campaign journeys from marketing automation system.
Implement new strategies based on data analyzation and customer interactions within Marketo.
Stay up-to-date and educated upon relevant market trends and changes that can benefit the company.
Performs additional tasks as may be assigned by Senior Management.

Competencies:
Broad knowledge base in Biochemistry, IHC and ISH a plus.
Experience utilizing Marketo, marketing automation software or other equivalent marketing automation platform.
Self-motivated, independent, able to prioritize and manage multiple projects.
Ability to generate high volumes of written content and clearly present information.
Excellent writing, editing, proofreading and communication skills with meticulous attention to detail.
Proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications.
Exceptional time management and organizational skills.
Ability to communicate clearly and concisely in written and verbal formats with a demonstrated capability to develop strong interpersonal working relationships and work in a team environment.

Required Education and Experience
Bachelor’s degree or 4+ years of relevant experience

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to do the following: Walking, moving about on foot to accomplish tasks, particularly for long distances. Dexterity, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Speech, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing, perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small details. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Manager, Quality Assurance

Job Purpose:
Responsible for managing the people, processes, and tools in the QA department. Develops, implements, and maintains Biocare Medical’s Quality Management System (QMS) and ensures adherence. Coordinates various activities related to product realization (planning, design and development, purchasing, and manufacturing) and post market surveillance in compliance with Company’s QMS. Works cross functionally to collect data to track/trend and monitor the state of the QMS to assist in planning, defining, implementing, and tracking continuous improvement activities throughout the organization.

Reports to:Vice President, Quality and Regulatory Affairs

Classification:
Hourly

Essential Duties and Responsibilities:
Performs team management functions to include: recruiting, performance management, and mentoring.
Manages the QA team’s tasks and assignments.
Oversees and maintains the system to evaluate the level of cGMP compliance for products developed by or for Biocare Medical.
Ensures the accuracy and completeness of the QA document system.
Coordinates the review and revision of procedures, specifications and forms as well as maintaining and updating the document control and tracking databases. Ensures that changes are documented and implemented.
Coordinates Periodic Procedure Reviews to ensure documents are reviewed, as required.
Notifies senior management of potential quality issues that might impact product quality.
Reviews, tracks, closes and trends compliance/quality issues related to customer complaint investigations.
Monitors CAPAs to ensure that they are being opened, addressed adequately and closed in a timely manner.
Ensures compliance to design controls and ensure representation of QA on projects to provide guidance on quality and cGMP compliance.
Facilitates risk management and hazard analysis discussions and other reliability assessments and drive updates.
Performs periodic audits of Design Control Process/DHF for configuration assurance and to evaluate Quality System Compliance.
Performs internal/external audits to ensure compliance with subject regulations.
Assists in representing the company in ISO/FDA, notified body, and client audits.
Works with Regulatory to plan, track, implement, and monitor remediation activities resulting from audits.
Prepares training presentations for training within the QA department as well as in other departments.
Strengthens quality awareness, and actively works cross functionally to provide solutions to help support operational excellence.
Identifies quality improvement opportunities, compliance concerns, identify, prevent and resolve deviations.
Assists with Quality Management Reviews.
Ensures accurate maintenance of the calibrated equipment program.

Competencies:
Team management skills.
Project management skills.
Working knowledge of quality systems, design controls, and QA audits.
Attention to detail and good organizational skills.
High level of reading comprehension.
Able to write clear & understandable documentation with effective presentation of information.
Demonstrates independent judgment within broadly defined policies and ability to lead multiple projects.
Advanced computer skills required.
Experience with FDA QSR, ISO/cGMP.

Required Education and Experience
Bachelor’s Degree with five to eight (5-8) years of experience in Quality Assurance is required.
Training/certification in ISO and GMP preferred.
Two plus (2+) years of management experience is preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to climb: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. Balance: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Stoop: Bending body downward and forward by bending spine at the waist. Kneel: Bending legs at knee to come to a rest on knee or knees. Crouch: Bending the body downward and forward by bending leg and spine. Crawl: Moving about on hands and knees or hands and feet. Reach: Extending hand(s) and arm(s) in any direction. Stand: Particularly for sustained periods of time. Walk: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Push: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pull: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Lift: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasp: Applying pressure to an object with the fingers and palm. Feel: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talk: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hear: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers. Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Warehouse Assistant

Job Purpose:
Support all instrument manufacturing departments daily warehouse responsibilities, manufacturing requirements and sales orders.

Reports to:Manager, Instrument Manufacturing and Field Logistics

Classification:
Hourly

Essential Duties and Responsibilities:
Organize and Maintain Raw Material Inventory:
a. Complete an incoming material inspection for compliance of all received items
b. Quarantine any non-compliant material and initiate non-conforming product reports (NCR)
c. Put away all received items
d. Assist with quarterly count efforts
e. Assist with internal parts request and fill out material transfer forms.
f. Initiate scrap authorization forms
Maintain Shipping’s Finished Goods Instrument Kanban:
a. Run daily kanban inventory report
b. Assemble low inventory kanban parts
c. Fill daily sales orders, if applicable
Support Instrument Manufacturing Production Line:
a. Cleaning and inspect approved large instruments
b. Crate all approved large instruments
c. Package all approved small instruments
Complete all minor instrument sub-assemblies. (Decloaking Chamber baskets, IntelliPATH carboys, etc.)
Breakdown Cuisinart’s for Decloaker production.
Support the facilities department as approved by Instrument Manufacturing Manager.
Proven experience working in a cross functional team.
Familiarly with GMP, FDA and ISO Regulations.

Competencies:
Capable, with training, to operate warehouse material handling equipment (Posses or be willing to obtain a Forklift Operating Certificate).
Capable, with training, to use hand and power tools.
Basic computer and Microsoft office suite skills.
Attention to detail and strong organizational skills.
Ability to work in high-pressure, deadline-oriented environment.
Basic understanding of good manufacturing practices (GMP) and its application to the job, FDA and ISO Regulations.
Ensures that all SOP’s are followed and recommend Quality Improvement Measures.

Required Education and Experience
High School Diploma or GED with zero to two (0-2) years related experience in a warehouse environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to climb: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. Stoop: Bending body downward and forward by bending spine at the waist. Kneel: Bending legs at knee to come to a rest on knee or knees. Crouch: Bending the body downward and forward by bending leg and spine. Stand: Particularly for sustained periods of time. Walk: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Push: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pull: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Lift: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Grasp: Applying pressure to an object with the fingers and palm. Feel: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talk: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hear: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers. Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm’s reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc. The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Shipping Associate I

Job Purpose:
Responsible for performing all shipping related activates.

Reports to:Supervisor, Shipping and Receiving

Classification:
Hourly

Essential Duties and Responsibilities:
Filling customer orders according to standard operating procedures (SOP’s).
Using computer hardware and software to generate labels and maintain equipment.
Monitor shipping supply inventories for reordering purposes.
Maintaining and organizing adequate shipping supplies.
Using manual pallet jack as needed.
Ensuring that products processed for shipping are delegated to the correct courier.
Assisting in other areas as needed and performing other duties as assigned.
Ability to stand for long periods, move around often and lift repeatedly.
Communication with Customer Services personnel and Manufacturing personnel on order related issues.
Perform inventory control.
Monitors equipment and instrumentation for compliance to corporate procedures.

Competencies:
Entry level position.
UP to two years of experience in a shipping environment is desirable.
Ability to pass a criminal background check.
Ability to work in a high-pressured deadline-oriented environment.
Knowledge of computer applications such as Microsoft Word and Excel.
Good level of verbal communication skills.
Ability to become certified for fork lift use.

Required Education and Experience
High School Diploma or GED with zero to two (0-2) years related experience in a warehouse environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required climb: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. Stoop: Bending body downward and forward by bending spine at the waist. Kneel: Bending legs at knee to come to a rest on knee or knees. Crouch: Bending the body downward and forward by bending leg and spine. Reach: Extending hand(s) and arm(s) in any direction. Stand: Particularly for sustained periods of time. Walk: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Push: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pull: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Lift: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasp: Applying pressure to an object with the fingers and palm. Feel: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talk: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hear: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment. D. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Electrical and Mechanical Technician

Job Purpose:
Responsible for the manufacturing of Biocare Medical’s laboratory instruments and administrative support.

Reports to: Manager, Instrument Manufacturing and Field Logistics

Classification:
Hourly

Essential Duties and Responsibilities:
Assembly of new and recertified production instruments:
a. Complete all instrument sub-assembly and final assembly requirements
b. Program all circuit boards, computer ports, printers, etc.
c. Calibrate instruments to required specifications
Complete required quality control checks and visual inspections.
Complete required device history record documentation.
Preform troubleshooting, if applicable, and document action(s) taken.
Assist with cleaning and packaging of instrumentation when needed.
Maintain Raw Material inventory:
a. Pull parts for production in a FIFO (fist in first out) order
b. Assist with quarterly count efforts
General Housekeeping:
a. Wipe down production tables and remove clutter
b. Sweep production area floors and leave walkways clear
c. Breakdown cardboard boxes and bring to warehouse
Support other internal departments as approved by Manager, Instrument Manufacturing.
Proven experience working in a cross-functional team.
Assist with daily Manufacturing Orders (MO’s) in Biocare’s business system, Great Plains (GP).
Assist with department document updates: Standard Operating Procedures, Work Instructions, Assembly Forms and KPI’s.

Competencies:
Ability to read and follow technical instructions and drawings.
Mechanical aptitude; possess the skills to assemble using hand and power tools.
Understanding of Good Manufacturing Practices (GMP) and its application to the job.
Ability to complete required production documentation.
Basic computer skills with Word, Excel and Outlook.
Attention to detail and strong organizational skills.
Ability to work in high-pressure, deadline-oriented environment.
Ensures that all SOP’s are followed and recommend Quality Improvement Measures.
Accuracy and attention to detail.
Familiarly with GMP, FDA and ISO regulations.

Required Education and Experience
High School Diploma or GED required; Associate Degree or higher in technical field or trade school preferred.
Two plus (2+) years’ experience with Electrical/Electronic and Mechanical Systems required.
Two plus (2+) years’ experience working in ISO/GMP environment preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to climb: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. Stoop: Bending body downward and forward by bending spine at the waist. Kneel: Bending legs at knee to come to a rest on knee or knees. Crouch: Bending the body downward and forward by bending leg and spine. Stand: Particularly for sustained periods of time. Walk: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Push: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pull: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Lift: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Grasp: Applying pressure to an object with the fingers and palm. Feel: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talk: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hear: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers. Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm’s reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc. The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Cost Accountant

Job Purpose:
The cost accountant position is accountable for the ongoing analysis of process constraints, target costing projects, margin analysis, and tracing costs back to underlying activities.The cost accountant must also construct and monitor those cost-effective data accumulation systems needed to provide an appropriate level of costing information to management.

Reports to: Corporate Controller

Classification:
Hourly

Essential Duties and Responsibilities:
Coordinate physical Inventory counts and cycle counts.
Investigate variances and resolve issues.
Analyze the monthly production activity and make sure that all “Manufacturing Orders” have been processed accurately and that all complete jobs have been closed.
Review Standard and actual cost for accuracy.
Validate the Cost of Goods as part of the month-end close.
Calculated standard labor and Overhead costs and update the Bill of Materials.
Work in coordination with Manufacturing and Shipping to locate and dispose obsolete inventory.
Analyze Inventory, calculated and book reserve accruals.
Monthly breakeven analysis by product.
Monthly report of Margins by product and categories. Report on periodic margins variances and their causes.
Monthly reconciliation of Inventory value sub ledger vs Ledgers. Analyze, correct and report the differences.
Add new FG in our Accounting system.
Record all Material transfer form transactions in our Accounting System as part of the process. Perform monthly analysis of material transfer and report anomalies.
Analyze changes in production design, raw materials, manufacturing methods or services provided to determine effects on costs.
Maintain and improve processes and controls associated with manufacturing cost and inventory valuation.
Develop and document policies and procedures, including system requirements and internal controls.
Represent Finance/Accounting on teams designed to improve operations, reduce cost, etc.

Competencies:
Planning and organization skills
Strategic thinking
Problem identification and analysis
Judgment and problem solving
Teamwork
Stress tolerance
Attention to details
Multitasking

Required Education and Experience
Bachelor’s Degree in Accounting or related field (CPA preferred) with a minimum of seven (7) years of experience.
Computer Skills (proficiency in Microsoft Office).

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to kneel: Bending legs at knee to come to a rest on knee or knees. Crouch: Bending the body downward and forward by bending leg and spine. Reach: Extending hand(s) and arm(s) in any direction. Stand: Particularly for sustained periods of time. Walk: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Lift: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasp: Applying pressure to an object with the fingers and palm. Feel: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talk: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hear: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers. Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Field Applications Specialist

Position Location: Chicago, Illinois

Job Purpose:
Provides expert level technical support of IHC principles in order to assist clients and actively promote Biocare products and services. Troubleshoot minor instrumentation and software issues, train customers, optimize assays, create & submit paperwork, provide follow-up support, perform presentations/workshops, and participate in technical/business reviews.

Reports to: Manager, Field Services

Classification:
Full Time Hourly

Essential Duties and Responsibilities:
Provide expert technical support on all Biocare Medical instrumentation & products via remote communication and on-site visits.
Provide proficient product usage training, optimization of experiments and assistance with advancement of sales process.
Provide technical direction and support to customers/field sales on operation, maintenance and correct usage of company products.
Completion of documentation associated with job function, including: client communications, field applications reports, expense submissions, training documentation and CRM submissions in a timely manner.
Assist with Applications training, in-house Technical Support, and open territory coverage as assigned.
Work closely with sales and marketing customer care, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up in order to achieve goals and ensure client satisfaction.
Participate in tradeshows, seminars, and workshops as required.
Adherence to all Biocare Medical policies and procedures.
Provide support to FAS and FSE Team members as requested.
Optimize Biocare reagents on competitive platforms as requested.

Competencies:
Ability to work on the most complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations.
Ability to accomplish all tasks assigned by manager with minimal supervision.
Ability to create, organize and follow complex and/or detailed technical procedures.
Ability to efficiently address & solve problems independently.
Ability to interact and communicate professionally with clients to resolve routine and non-routine product/instrumentation related issues.
Maintain professional certifications, technical acumen and overall developments in related fields.
Possess expert technical knowledge on all the use of all Biocare products and instrumentation.
Microsoft Office Suite proficient to include Word, Excel and PowerPoint.
Excellent verbal and written communication skills.

Required Education and Experience
Bachelors’ Degree preferred in Biology, Chemistry, or a related field. Two to five (2-5) years related experience in laboratory environment and IHC/ISH/FISH experience.HT/HTL (ASCP) certification preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to balance: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Stoop: Bending body downward and forward by bending spine at the waist. Kneel: Bending legs at knee to come to a rest on knee or knees. Crouch: Bending the body downward and forward by bending leg and spine. Reach: Extending hand(s) and arm(s) in any direction. Stand: Particularly for sustained periods of time. Walk: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Lift: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasp: Applying pressure to an object with the fingers and palm. Feel: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talk: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hear: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers. Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.